Cloudflare took down our website after trying to force us to pay 120k$ within 24h
robindev.substack.com
TL;DR: We've been on the Cloudflare Business plan ($250/month) for years. They suddenly contacted us and asked us to either pay them $120k up front for one year of Enterprise within 24 hours or they would take down all of our domains. While this escalated up our business we had 3 sales calls with them, trying to figure out what was happening and how to reach a reasonable contract in a week. When we told them we were also in talks with Fastly, they suddenly "purged" all our domains, causing huge downtime in our core business, sleepless nights migrating away from CF, irreparable loss in customer trust and weeks of ongoing downtime in our internal systems.

Also, interesting comment I found on HackerNews (HN):

This post was definitely demoted by HN. It stayed in the first position for less than 5 minutes and, as it quickly gathered upvotes, it jumped straight into 24th and quickly fell off the first page as it got 200 or so more points in less than an hour.

I’m 80% confident HN tried to hide this link. It’s the fastest downhill I’ve noticed on here, and I’ve been lurking and commenting for longer than 10 years.

  • VantaBrandon@lemmy.worldEnglish
    5718·
    1 year ago

    The tl;dr seems to be this was a money losing account for Cloudflare, and they couldn’t squeeze them so they weaseled out with some TOS violation to prevent losing money on what was promised to be unlimited traffic, they have better lawyers so they’re not worried.

    Cloudflare 100% in the wrong here, they are closing accounts for TOS violations when they are just unprofitable, I would very strongly consider how tightly to couple with them knowing how cavalier they are about squashing small businesses.

    If enough of these happen though, they’ll get destroyed by a class action lawsuit, and they’d deserve every bit of it