That requires people who are willing/able to learn. I have put together so many documents detailing a procedure with clear instructions and screenshots and still have coworkers who can’t figure it out. Hell, the number of people who can’t run a goddamned script to do it for them ( also with instructions and pictures!!) is also too goddamned high!
People are too non-confrontational. From experience, you have to mention this is impacting your other work to them cc’ing boss or verbally in stand-up, particularly if you’ve already documented what they have to do
That requires people who are willing/able to learn. I have put together so many documents detailing a procedure with clear instructions and screenshots and still have coworkers who can’t figure it out. Hell, the number of people who can’t run a goddamned script to do it for them ( also with instructions and pictures!!) is also too goddamned high!
Been there too. The advantage of writing the document though is that it means you can point people to it at least.
Yeah, but you and I both know you’re still going to be holding their hand 30-40% of the time anyway…
Better than 100% at least, I guess.
People are too non-confrontational. From experience, you have to mention this is impacting your other work to them cc’ing boss or verbally in stand-up, particularly if you’ve already documented what they have to do
Same. in my case I have soooo much documentation it overwhelms everyone. Every day it’s always something new so it keeps growing.
On one hand, fair.
On the other hand, this is what the real skill of leadership is - getting people to care.