I hate self check out. I’m a BYO bags person and the damn thing is always yelling at me, always talking mechanically at me, too loud. I would so much rather experience small talk.
Most stores in my city (in The Netherlands) just have a little terminal you can carry around the store with you. I scan my items with the terminal, it shows me the total price, discounts, points acquired (if I scan my customer card) and then i have the terminal scan the QR code on the self checkout and I just pay. Everything is already in my bag and they rarely check. It’s great!
Exactly, I only see benefits to doing this. And even if I then get chosen for the random check (the system chooses), I get to turn a wheel with prizes in the form of free products. I can choose a prize based on the category the wheel lands on. So sometimes I go home with an extra bar of chocolate or some fruit.
So getting chosen for the random check is no longer a hassle, its actually nice!
Do what, drag a barcode over a flat surface and put an item in a bag? Oh no.
I’ll do that all day if it means I don’t need to interact with anyone.
I hate self check out. I’m a BYO bags person and the damn thing is always yelling at me, always talking mechanically at me, too loud. I would so much rather experience small talk.
Most stores in my city (in The Netherlands) just have a little terminal you can carry around the store with you. I scan my items with the terminal, it shows me the total price, discounts, points acquired (if I scan my customer card) and then i have the terminal scan the QR code on the self checkout and I just pay. Everything is already in my bag and they rarely check. It’s great!
What a great idea, it would also preclude the cost-surprise I experience at the register.
Exactly, I only see benefits to doing this. And even if I then get chosen for the random check (the system chooses), I get to turn a wheel with prizes in the form of free products. I can choose a prize based on the category the wheel lands on. So sometimes I go home with an extra bar of chocolate or some fruit.
So getting chosen for the random check is no longer a hassle, its actually nice!
Correct, most people don’t want to bother with it.
What? You just stand there, wait for them to finish scanning, pay with card, and that’s it. 0 interaction.