I get the “notified teams, they did nothing” frustration, but I have seen how it can happen with low-maintenance features in departments with turnover. Team has one tech-minded person who sets up $feature, it fills a team need and gets embedded in business routines and just works, no one has any idea where it came from other than, for a while, $techieTeamMember had something to do with it. Techie person moves on in their career, other team has turnover and as a result team completely loses even vague tribal knowledge of where $feature comes from, or especially if it is embedded inside another user interface, what it is called. Now notifications of $feature breaking are completely meaningless to the team - they don’t associate any words in the email with the thing they use.
That’s a lot of words for “didn’t take the email seriously enough to ask if they were sent the notification in error”. We’re all adults and the way end users treat IT is a microcosm of why the world is marching toward enshitification of everything.
I get the “notified teams, they did nothing” frustration, but I have seen how it can happen with low-maintenance features in departments with turnover. Team has one tech-minded person who sets up $feature, it fills a team need and gets embedded in business routines and just works, no one has any idea where it came from other than, for a while, $techieTeamMember had something to do with it. Techie person moves on in their career, other team has turnover and as a result team completely loses even vague tribal knowledge of where $feature comes from, or especially if it is embedded inside another user interface, what it is called. Now notifications of $feature breaking are completely meaningless to the team - they don’t associate any words in the email with the thing they use.
That’s a lot of words for “didn’t take the email seriously enough to ask if they were sent the notification in error”. We’re all adults and the way end users treat IT is a microcosm of why the world is marching toward enshitification of everything.