Reminds me of the one time one of our sales people video called me with an urgent bug report that his demo unit wasn’t responding via SSH or HTTP and that it’s probably broken because of our last update and whatnot.
I asked him if he checked the power and network cables. He gets angry and tells me that of course the cables are ok.
So I ask him if it’s the unit I can see on the shelf behind him. He says yes. I say, “All the LEDs on the front of the unit are off. Are you sure the power cable is plugged in?”. It wasn’t.
This is the doctor equivalent of that video call.
Not every time it’s the simple answer. But sometimes it is, so you ask the simple question every time.
Okay, but like, it’s the gynaecologist. Periods are a big part of their jobs.
Edit: I hated working service desk for IT. I’d probably hate being a doctor more.
Reminds me of the one time one of our sales people video called me with an urgent bug report that his demo unit wasn’t responding via SSH or HTTP and that it’s probably broken because of our last update and whatnot.
I asked him if he checked the power and network cables. He gets angry and tells me that of course the cables are ok.
So I ask him if it’s the unit I can see on the shelf behind him. He says yes. I say, “All the LEDs on the front of the unit are off. Are you sure the power cable is plugged in?”. It wasn’t.
This is the doctor equivalent of that video call.
Not every time it’s the simple answer. But sometimes it is, so you ask the simple question every time.