In a properly secure system the rep can’t see the code but must type it in to get to your data. If they can get to it without your secret, they can be tricked into supplying it or may abuse their access themselves.
If they’re doing it that way then it’s dumb for these to be questions about your life because the point of that is to make it things that people will definitely be able to remember, but realistically you’re only going to remember the answer in general, not necessarily the specific wording or how the answer was formatted.
In a properly secure system the rep can’t see the code but must type it in to get to your data. If they can get to it without your secret, they can be tricked into supplying it or may abuse their access themselves.
If they’re doing it that way then it’s dumb for these to be questions about your life because the point of that is to make it things that people will definitely be able to remember, but realistically you’re only going to remember the answer in general, not necessarily the specific wording or how the answer was formatted.