It made me chuckle a little imaging that you do a full 365 degree spin Infront of Microsoft and then walk away (in an awkward way), instead of 180 degrees to walk the opposite direction haha

Exactly this, they are usually young too and they know their only job is to fire ppl and/or do decisions that will make most if not all unhappy. I have only seen it once my self but a lot of friends went through that at their company.

No it is the opposite, this is the first paragraph in the article:

Mastodon announced Monday that it’s shifting its structure over the next six months to become wholly owned by a European nonprofit organization—“affirming the intent that Mastodon should not be owned or controlled by a single individual.”

It isn’t about being a snowflake and I think ppl should learn to be respectful towards each other. It would be a disservice to all of us if no one moderates the internet just look at the Andrew Tate case. There are too many ppl out there who do not understand what it means to hurt another person (regardless of reason). It is easy to ignore comments not directed at you but it becomes easily bullying which can become doxing and escalate fast, especially if you ignore it (have you not been in a school with kids/teen? Same things, it escalate until someone steps in. The teacher moderate and there are rules to not bully, it still happens but someone is on standby at least).

Watching other ppl hurting someone is a bad experience for everyone not just the offenders and victims.

Facebook is such a hateful place to be at that I am never logged in there.

I am with you. We should use the ai as a tool to automate or remove things that is frustrating or in the way of the actual goal to help the customers. Plus I don’t think any model is good enough (yet) to act as tech support (they can use open ai if it was enough). I think ai is great as a tool tho. For example you can use it to go through a lot of documents of products, policies, other tickets and so on so the tech support person can find the relevant information faster. We can also use ai to create summerise of the call or take notes and so on. A lot of great potential to make everyone happier but I don’t believe in replacing actual ppl.