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Cake day: January 10th, 2024

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  • British advertising executive Rory Sutherland coined the term “doorman fallacy” in his 2019 book Alchemy. Sutherland uses the concept of the humble hotel doorman to illustrate how businesses can misjudge the value a person brings to the role.

    To a business consultant, a doorman appears to simply stand by the entrance. They engage in small talk with those coming and going, and occasionally operate the door.

    If that’s the entirety of the job, a technological solution can easily replace the doorman, reducing costs. However, this strips away the true complexity of what a doorman provides.

    The role is multifaceted, with intangible functions that extend beyond just handling the door. Doormen help guests feel welcome, hail taxis, enhance security, discourage unwelcome behaviour, and offer personalised attention to regulars. Even the mere presence of a doorman elevates the prestige of a hotel or residence, boosting guests’ perception of quality.

    When you ignore all these intangible benefits, it’s easy to argue the role can be automated. This is the doorman fallacy – removing a human role because technology can imitate its simplest function, while ignoring the layers of nuance, service and human presence that give the role its true value.






  • jqubed@lemmy.worldtomemes@lemmy.worldUnion dues
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    1 month ago

    I’ve seen several from this campaign and they’re so dumb I feel like someone was maliciously compliant in making these so that Delta’s opposition to the union would actually encourage more people to vote to join. Like, management came to someone in marketing, but that person actually wanted to support the union effort.




  • I’m sure there are many jobs AI is not capable of doing but some CEOs probably do a bad enough job that an AI chat bot could probably do better.

    I know we like to dump on CEOs all the time but a good CEO does not seem like one that could be replaced by AI, certainly not by what is currently being hyped. There are just a lot of highly visible companies with CEOs who aren’t actually very good. I suspect the dysfunction of publicly traded companies and the goals of Wall Street investors (or other nations’ equivalents) frequently not aligning with a good long-term health of a company has a strong influence on this.

    And of course these guys will be happy to have AI replace them; they’ve already made boatloads of money and think they’ll be able to keep that going even if they lose their job.





  • I saw a show on Food Network or the History Channel about the history of soda in the US and they said Pepsi rose to number 3 in the US during the depression era from people doing that. A bottle of Coca-Cola was something like 5¢ for an 8oz bottle and Pepsi was also 5¢ but for a 16oz bottle. If you had guests over people would offer them a Coke but pour the glass in the kitchen from a Pepsi bottle then bring the glass out to wherever the guest was sitting.

    The number 2 cola in the era was Moxie, but it declined in the soda fountain era. Originally it was only sold in bottles. If the soda jerk gave an extra pump of syrup with Coke or Pepsi it wasn’t a big deal, maybe even better. Get the ratio wrong on Moxie, though, and it was apparently bad.


  • jqubed@lemmy.worldtoTechnology@lemmy.worldNeedy Programs
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    2 months ago

    The one area I would sorta disagree is on updates, although only inasmuch as they’re needed for security fixes on things connected to the internet. But if it’s not connected? No, no updates needed unless I encounter a bug or they add a new feature I really want.