I doubt they are using Johansson’s voice. I expect they need much more studio-quality training data than they would have for her.

The desire to create a “Her” might be real but explains why they chose a similar voice actress, made Sky the default, and continued to pursue Johansson to some day create the real thing.

Suspending the Sky voice looks guilty but it might be a temporary action while the legal team considers their response. There might be a non-zero risk of being found liable if there were directions in the voice casting process to seek a result comparable to Scarlet Johansson. You’d want to collect and assess correspondence to see if that’s a possibility, which might take a while.

Unless that person happens to be with their dad, that would then require finding their dad. That’s a whole extra person to find. It might be easier to skip straight to finding their dad.