Unfortunately mostly true. I worked for Charter Business, and was told I was “being too helpful”. They only want people who read off the script. I moved over to the CCST group before they killed that off. I’m so happy to be away from there, that place was soul sucking.
Bottles and Lutris would help in this case for you.
They have, they want you to buy the more expensive model with greater profit margins.
I lived in Charlotte, NC when Google announced GFiber was coming. Instantly AT&T started running as much fiber as possible and Charter(spectrum) was trying to get people locked into cheaper 3 year contracts. Ultimately AT&T got fiber first so we went with them, and it was vastly better. Charter was getting 60% packet loss every night from oversold infrastructure they didn’t care to fix, as before the announcement the only competition was AT&T uverse in some parts of the city.
I had an enterprise fiber side that I just bailed on and quit the place without notice(or another job lined up). It was genuinely soul crushing andi don’t regret my decision. Granted 3 years later I make more than double the pay with less headache.