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Joined 2 years ago
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Cake day: July 6th, 2023

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  • I’m at California’s biggest not for profit HMO, which is generally pretty good at covering stuff like this. They are still “reviewing” the FDA guidelines.

    They’re probably stuck between a rock and a hard place. Fewer vaccinated people means sicker patients, and those costs get passed along to everyone else in the coverage pool. So higher rates.

    But if you do give shots outside of recommended guidelines, you can sued by people who want to blame something on off label use.




  • Weirdly, my company put it as a first line of contact for customer service, and the satisfaction scores and resolution rates went up.

    That said, the previous first line of contact was, like with many call centers, an offshore team that would only escalate to more seasoned onshore CS if a problem needed the big guns.

    So a chat bot basically performed better than a poorly paid and poorly trained team that didn’t grow up with the language or customs of their customers.