• pop@lemmy.ml
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    10 months ago

    They’re outsourcing many of their workforce abroad. Like Microsoft, I expect more of these “isolated” accidents to happen.

      • TheGrandNagus@lemmy.world
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        10 months ago

        Company tries to cut costs by outsourcing to another company with lowly paid employees in another country, often India or Pakistan, where the outsourced labour (that all too frequently hasn’t been properly trained in the company’s procedures) often doesn’t share the same first language leading to misunderstandings, made worse by the difference in office hours meaning the teams often can’t communicate with eachother in real time (the timezone factor is a big one IMO).

        It’s an issue affecting a lot of tech companies right now, including where I work (HPE). But I guess it must work out as being cheaper despite the issues, otherwise it wouldn’t be happening.

      • Dendrologist@lemmy.world
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        10 months ago

        Let the people who installed/created it maintain it or let a bunch of new folk do it, which is likely to work best?

        The abroad part isn’t the issue. We’re a global village with the Internet now, after all. It’s the outsourcing part that’s the issue.

  • shalafi@lemmy.world
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    10 months ago

    Better article:

    https://www.theregister.com/2024/05/09/unisuper_google_cloud_outage_caused/

    They restored from another cloud service. Were I in charge, I’d still be leery of not having that data on my own drives. I have my Windows libraries mapped to my ghetto RAID 0, and those folders are in turn backed to Google. If all else fails, I have a local backup. And this story reminds me, I haven’t installed VEEAM on this new PC…

  • billwashere@lemmy.world
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    10 months ago

    “This should not have happened.”

    Duh, ya think?

    Google Sales Engineer: oh I see you didn’t purchase the “Do not randomly nuke my cloud” option… well there’s the problem.

  • kat_angstrom@lemmy.world
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    10 months ago

    Yeah, this has definitely happened before, we just don’t hear about it in the news. I am personally aware of a Canadian non-profit whose Google accounts were nuked with no notice or explanation last year, leading to massive disruptions for 150 staff and even more clients. They never found out why, and had to restore from backups onto a brand new Google business account

  • LeTak@lemm.ee
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    10 months ago

    Waiting for the news “Google deleted users account, now they lost access to their passkeys and with that to all other services” It can only be a matter of days until it happens.

    • furikuri@programming.dev
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      10 months ago

      Happened all the time over on r/androiddev. Small company brings on the wrong person/uses the wrong SDK/wrongfully fails an review and their account is then banned via “association”, which then propagates down to countless other employees. Only way out is to hope and pray that a human sees the appeal or try and blow up online

      Happened so often in fact that the subreddit even created several guides on how to avoid it. My favourite part is that even unpublished apps must be updated in perpetuity to abide by Google’s ever changing requirements

      Or this other occasion where viewers of one of the most popular YouTubers in the world were banned for typing in chat

  • markon@lemmy.world
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    10 months ago

    But you can’t trust regular people to have open source ASI, but don’t worry, we won’t fuck it up.

  • BearOfaTime@lemm.ee
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    10 months ago

    This is a “one of a kind” error.

    OK, that it can happen at all is a problem. And sorry, but the idiots who put their data in with Google should be fired.

    I get offloading risk, little good will that do when your company goes tits up.

    • slimarev92@lemmy.world
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      10 months ago

      Where would you put their data then? Self hosting is not exactly safe either.

      At the end of the day, every approach has its tradeoffs. Using a reputable cloud provider is a very valid choice.

      • whats_all_this_then@programming.dev
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        10 months ago

        Thank you! Every time a story like this comes up, people seem to wanna pretend managing your own hardware is all sunshine and rainbows. Especially if you want global scale or as little down-time as possible, cloud provider’s your best bet, albeit one where you have less control than you would with your own servers.

        Opinion: You should be building on top of open source platforms and tools (Docker, Kubernetes if you need it…granted I’m not an expert in this area) to mitigate some of the vendor-lockin, and take a multi-cloud approach. If you’re mainly hosting on GCP for example, host smaller deployments on AWS, Azure, Cloudflare, or something else as a contingency…eventuality you can also add or just move to your own servers relatively painlessly. Also AGGRESSIVELY backup up your database in multiple places.

  • Wappen@lemmy.world
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    10 months ago

    Google Cloud counts about 60% of the world’s 1,000 biggest companies and 90% of generative AI unicorns as its customers

    What exactly are generative AI unicorns?

  • Juice@lemmy.world
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    10 months ago

    Suddenly, using what little 401k I had for a down payment on a house doesn’t seem so bad lol