• hamFoilHat@lemmy.world
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    50 minutes ago

    Glad people care this time, pure VPN did exactly the same thing except without the buyout. 5 years into a lifetime plan they said, “sorry, your account is closed”. They were offering 5 year plans for less when I got the lifetime one. They didn’t care and told me to complain to slashDot because that’s where I bought it.

    • Schwim Dandy@lemm.ee
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      16 minutes ago

      Pure did the same to me. They’d rather lose lifetime subs and save the traffic than foster customer loyalty. They didn’t expect any of us to pay for a recurring subscription after doing what they did.

  • Cocopanda@futurology.today
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    18 hours ago

    My ex cyber security firm did this recently. They gave out forever licenses. But slowly changed things that if you didn’t set up an email with your license. You couldn’t renew it. So once you replaced a device your lifetime membership was gone. They recently completely removed the code input for licensing. So I am no longer able to use my lifetime license I got from working there. Pretty scummy stuff. But the CEO is a drunk. So what do you expect? He fucked up the attempted IPO and did a share replacement strategy instead. Which is probably killing the company.

    • LordCrom@lemmy.world
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      1 hour ago

      Unless the TOS included the common language that the company can change the TOS whenever they want.

      • por_que_pine@lemm.ee
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        37 minutes ago

        True but they could shorten it up if they used Eric Cartman’s phrasing, “What-eva, I do what I want!”

    • Obelix@feddit.org
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      9 hours ago

      Lifetime memberships are kind of a trap, for users and a company. The company gets revenue once and then never again. That is great now, but won’t pay your bills in 2027 or 2032. And the company knows that there are users who are willing to pay a huge amount of money for the service and who are using it. Of course the upper ranks will try to find a way to get money from them.

      • Critical_Thinker@lemm.ee
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        1 day ago

        Yep, two years before Borderlands delivered a much superior experience.

        At the time I had spent six years playing EverQuest, Ultima Online, Anarchy Online and World of Warcraft in various capacities, and this was looking like an MMO borderlands like thing. Few MMOs had gone under so soon after release.

        Apparently the same devs are making a sequel, and I think i’ll make sure to pirate it unless they give it away to lifetime Hellgate London subscribers.

        Nowadays I know better than to trust any kind of weird offer like this announced before launch. They’d only do it if they knew they were going to win… or were so worried they were going to go under.

      • Critical_Thinker@lemm.ee
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        20 hours ago

        It’s not that it’s gone, it’s that the platform continues to enshittify.

        It’s really hard to remove all their bloatware garbage, and features seem to get worse all the time. Subtitles had a big change and they really don’t do a good job of supporting them anymore, as an example. Had one show that no matter what I did the subtitles just wouldn’t work after updating to a modern version that had the modern ‘updated’ subtitle handling. I’ve continued to update but it’s still questionable.

        When I got it they never had ‘ad supported plex tv’, now they do and they promote it everywhere. All I want to do is keep supporting what they have, newer modern codecs, squash bugs, and act as a crappy dynamic dns so I can not setup a domain that goes to my home network connection which is a dynamic ip.

        What I don’t want is to have to go into settings to disable or hide all their garbage ad revenue supported services everywhere in my private media library I paid a lifetime license fee for. It didn’t have that advertisement when I bought it, they shouldn’t be adding it afterwards, and I shouldn’t have to keep updating my config just to stay on a version that supports evolving hardware.

        I tried Jellyfin but it’s even worse for subtitles which are unfortunately mandatory in my household.

        Edit: this literally just popped up in my lemmy feed. https://lemm.ee/post/63954487

    • Lka1988@lemmy.dbzer0.com
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      9 hours ago

      Same here. I made them refund me and then delete my account. It was a small amount, but I was pissed enough that I wanted them to work for it.

    • xta@lemmy.world
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      24 hours ago

      Me TOO!! i sent emails to support, posted on a google forums thread, this was like what, 13 years ago already?, eventually the thread got deleted, reach out to google support, they told me to take it with them, they never ever replied. so since then i never purchased a “lifetime” of anything

      fuck them.

      the app was very good though, and while typing this i got myself worked out and realized im still livid

      edit: bought cerberus un 2015, got the

      Hi xta, Your Cerberus license will expire soon. If you want to continue to use our services please consider buying a license. Click here to buy a license through secure payment! Thank You The Cerberus Team

      email on late dec 2019.

    • zzx@lemmy.world
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      17 hours ago

      OKAY OMG TRUE I’M SO MAD ABOUT IT. I’M PRETTY SURE I GOT IT FOR FREE ON REDDIT SOMEHOW, I USED IT FOR YEARS AND THEN THEY AXED ME

  • barneypiccolo@lemm.ee
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    1 day ago

    This is also why if you hit the lottery, you should take the discounted upfront cash payout, and not get it paid in an annual annuity for 20 years. You never know if the government is suddenly going become moral about gambling, and cancel all lottery payments.

    Take the money and run.

      • taladar@sh.itjust.works
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        1 day ago

        True but that is a situation that doesn’t really apply very often in the “if you hit the lottery” situation mentioned in the post you replied to.

        • Droggelbecher@lemmy.world
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          1 day ago

          I guess what I’m trying to say is, don’t delude yourself into thinking you’re being smart about the lottery by thinking about which is the smarter course of action in case of a win. The only way to be smart about the lottery is to not play.

          • spooky2092@lemmy.blahaj.zone
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            1 day ago

            The only way to be smart about the lottery is to not play.

            I don’t disagree, but I also thing playing the lottery once in a while is fine if you’re just doing it as a daydream or something. Back when I worked in an office, if the jackpot got high enough we’d do an office pool and everyone that wanted to would throw in 10 bucks or something. And I’ve also done the same myself for the above reason but I play at most once or so a year.

            • Droggelbecher@lemmy.world
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              1 day ago

              That’s the responsible way to enjoy it! But you can’t have any expectations that it’s a good idea beyond having fun with it. And I find that sometimes these posts about how to do the lottery in the smartest way possible kind of detract from the fact that it’s wrong and possibly harmful to think that it’s anything aside from a potentially fun thing to do.

    • Libra00@lemmy.ml
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      1 day ago

      Also because that lump sum is all there is. If you take the annuity they put the lump sum into an investment account and then pay you out of the proceeds (from which they take a cut, of course), and you can get the same returns they get, without losing their cut, doing it yourself.

      • Landless2029@lemmy.world
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        5 hours ago

        They also take a big wet bite out of the total when you do a lump sum pay out. Then you pay taxes on it too. Oh and of you do the 20 year payout and die they keep it all. You can’t transfer it.

    • chilicheeselies@lemmy.world
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      1 day ago

      Absolutely. However, if you are not the best with money, or on the irresponsible side; it might be best to take the annuity. Mathematically it makes no sense to do so, but if it stops you from blowing it all on hookers and coke in two years then its for the best. In other words, if you having it all is riskier than the state keeping track of it.

      • spooky2092@lemmy.blahaj.zone
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        1 day ago

        Even if you’re bad with money, take the lump sum and go get a fiduciary advisor to handle it and give you a regular payout. Being a fiduciary advisor is important since it means they are legally obligated to work to the benefit of your money, not lining their pockets. Using something like a trust is another good way to protect you from yourself.

        • chilicheeselies@lemmy.world
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          1 day ago

          I mean more like someone who is irresponsible and maybe dumb. I was trying to be polite. Someone that doesnt even know what a fidicuary is.

      • aceshigh@lemmy.world
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        1 day ago

        Can’t you open up a trust with the money and put a provision on it saving you from yourself?

  • Bamboodpanda@lemmy.world
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    1 day ago

    Why would anyone be stupid enough to not honor them? Now, even if they backtrack, their name is mud. It’s so stupid.

    • orcrist@lemm.ee
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      19 hours ago

      I think a company like this is not planning to linger for years. The owners wanna make a buck for a year or two and then sell it off. If they can stiff their customers in the process, they just don’t care.

      For long-lasting companies the motivation would be different. But this is not a world-famous VPN company, not by a long shot.

    • neclimdul@lemmy.world
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      22 hours ago

      I mean it seems to happen pretty often. The Curiosity Nebula mess, Crunchyroll had a $10 for the lifetime of your account thing but when Sony bought them they started messing with it. Even Google tried it with Google App domains free tier which they promised for life. I think everyone said fu to the buyout and just waited for the class action until Google blinked at the last minute.

      I assume Plex will find a way to start charging lifetime purchasers any day now.

      At this point I look for them just to see what sort of train wreck it’ll turn into.

      • __dev@lemmy.world
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        19 hours ago

        Lifetime services/updates are always a scam. The economics of this are really simple: Nebula is $30 per year or $300 lifetime. That lifetime membership covers only 10 years of subscription. So what’s the plan after that? There’s only really three outcomes:

        • They stop providing you service
        • They go bankrupt trying to provide you service
        • They grow and stay big enough to be able to subsidize your service for your lifetime. I can’t overstate how unlikely this is.

        Buying a lifetime membership you’re gambling that Nebula will grow big enough that other people’s subscription will pay for your service. Your membership is a liability for them.

        It’s also bad from the other end. Lots of small software devs will sell lifetime updates but eventually need to abandon their products because they simply run out of money.

        A service continually costs money to provide. You can’t pay for that with a single payment. Lifetime services are simply incompatible with running a business long term. It’s a bad idea and someone is always getting screwed.

          • __dev@lemmy.world
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            16 hours ago

            Sure, but it’s not more valuable than $30 + regular price increases for 60+ years. That’s what a lifetime membership is.

            Lets flip that around: For my own finances $300 is a lot more valuable than $30 for 10 years. So if I’m to expect that the company will go out of business in 10 years or so, I would have been better off paying for the subscription.

            Lets also not forget that companies don’t take that $300 and responsibly invest it. It gets reinvested in a risky bid to grow the company and get enough people to subscribe in order to pay for your service going forward.

    • Phoenicianpirate@lemm.ee
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      1 day ago

      Damn straight. I never heard of this company before but you can bet your life I will never do business with them.

      • Jimmycakes@lemmy.world
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        1 day ago

        They will just change their name in 6 months. They all just get bought and sold non stop so you cant research if they are good or not. Kind of like those one apartments near a college that always change names and colors to trick freshmen into leasing with them.

    • Someone8765210932@lemmy.world
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      1 day ago

      Especially when we are talking about VPNs. The reason so many companies are sprouting out of the ground to offer VPNs is because the margin they have is huge.

    • Zink@programming.dev
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      1 day ago

      I’ve had a lifetime Plex pass for many years. I have converted completely over to Jellyfin after trying it.

      It’s more involved to set up for secure remote access, but once in place it is so much smoother to use.

  • dryfter@lemm.ee
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    2 days ago

    I learned my lesson about “lifetime” thanks to SiriusXM.

    When Howard Stern got lured to SiriusXM they offered a deal where you buy the receiver and pay $500 for a lifetime subscription with unlimited transfers to different receivers. Fat forward to 2017ish when I bought my last car that had the receiver built into the radio and tried to transfer to the new one. I was told that was the last time I would be able to do that and in the future I’d be paying a $75 transfer fee and be forced into a monthly subscription.

    Lifetime is a hoax.

    • grue@lemmy.world
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      1 day ago

      Lifetime is a hoax.

      No, it’s fraud.

      The difference is that one is a funny joke and the other is a criminal act that ought to land corporate executives in prison, if the US weren’t an oligarchy too corrupt to prosecute.

    • partial_accumen@lemmy.world
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      1 day ago

      This may be your lucky day then! You can likely use that lifetime sub now!

      I did the Sirius lifetime deal a few years offered before the one you did (in 2003 I think?). At the time they called it the “Friends and Family” promotion. It was only $300 at the time for lifetime sub, and they gave you the hardware for free. I’m still using that same lifetime sub today.

      I was told that was the last time I would be able to do that and in the future I’d be paying a $75 transfer fee and be forced into a monthly subscription.

      This was absolutely true this was the rules at one point. However there was a rule change (via lawsuit maybe?) that allows UNLIMITED TRANSFERS and the fee is only $35/transfer. Its even on the SiriusXM website FAQ:

      “Please note: You may transfer an active Lifetime Subscription to another radio an unlimited number of times. For each permitted transfer of a Lifetime Subscription, you will be charged a $35 transfer fee, and the transfer must be effectuated through your Online Account.” source

      Your account is likely still alive with your name on it! Contact them and get back into it!

      Further, back when you and I bought our lifetime subs the SiriusXM streaming service didn’t exist. It is actually pretty robust now. With your lifetime sub (even without it being on a vehicle), you have full access to unlimited commercial free streaming in their best quality bitrate (there was a time that they offered reduced bitrates for lifetime users but that’s gone now too).

      For me, because of a further discount I only paid $230 for my lifetime sub because I got a credit for my previous monthly service and I’ve now had it for over 22 years. So if you do the math, I’m paying 87 cents per month for full in-car and streaming SiriusXM. Lifetime deal was SO worth it!

  • w3dd1e@lemm.ee
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    1 day ago

    It’s BS they didn’t know about it. They got the financials before the deal. Even if it wasn’t directly listed as a line item it would have been a part of the expenses.

    They still thought the deal was worth doing as it was based on incoming revenue and outgoing expenses.

  • J52@lemmy.nz
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    2 days ago

    Yes, name and shame the suckers already in the headline so they get what they deserve! VPN SECURE , yeah, right.

    • rottingleaf@lemmy.world
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      2 days ago

      I feel like “the new middle ages” really was a correct description of our time. Well, we’re at the dawn of it. All our universal rights and universal truths are going to be subject to who’s holding the dagger at your throat, and we’ll have theocracies, family republics and feudal lords again. The blooming diversity of hell.

      OK, this is a bit offtopic, just one can see such behavior in all areas today where they wouldn’t be normal 30 years ago.

    • Skipcast@lemmy.world
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      2 days ago

      To be fair to the new owners the previous ones never mentioned the lifetime subscriptions existed and they were sinking the company. Probably the reason the original owners sold in the first place.

      • imecth@fedia.io
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        2 days ago

        It was obviously a cash grab from the company before fucking off, you can’t reasonably expect a lifetime vpn for 30 bucks. Either it eventually gets repriced, or they start mining all your information like every other “free” vpns.

        • Akasazh@lemmy.world
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          2 days ago

          Yet that was exactly what they sold, this is not too blame in the customer. They built a subscriber base on those purchases which is capital to them.

          They need to uphold the contract that they entered in to.

      • mindlesscrollyparrot@discuss.tchncs.de
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        2 days ago

        They also said that they were cancelling lifetime contracts that hadn’t been used in 6 months. Hard to see how those could be sinking the company.

        • gradual@lemmings.world
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          2 days ago

          Correct.

          This is just bullshit being said so the owners can make more money.

          Every single person you see who believes it and perpetuates it is a useful idiot.

      • obvs@lemmy.world
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        2 days ago

        That’s not being fair to the new owners.

        It’s the company buyer’s responsibility to make sure they know about and honor existing contracts with the existing company, and it’s the company’s responsibility to provide that information to the buyer.

        It is not ANYONE else’s responsibility to make them follow that. If something like this happens, the company(whether before or after the purchase) was in the wrong.

        • Eheran@lemmy.world
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          2 days ago

          If the previous owner specifically make sure they do not know about that because they made a quick cash grab, how exactly do you imagine they should know about this?

          • barsoap@lemm.ee
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            2 days ago

            Not the customer’s problem. Also, fraud.

            But probably failure of due diligence because any seller who’s not a complete idiot would rather let the sale fail and let the company go bankrupt than risk committing fraud.